Comprised of Adobe Acrobat, Acrobat PDF Services and APIs, Analyzer in Acrobat, Knowledge Base in Acrobat, and Acrobat Sign, Adobe Document Cloud leverages Amazon Web Services (AWS) and Microsoft Azure data centers in multiple geographic locations across North America, Europe (EMEA), and Asia-Pacific (APAC).
A customer’s specific data center location(s) and hosting platform(s) depends on the Document Cloud solution(s) and services deployed, as well as the customer’s settings and/or deployment preferences (e.g., when choosing an Acrobat Sign data center during deployment or when enabling PDF Services for Acrobat).
Document Cloud data centers are highly available, resilient, and can withstand system or hardware failures with minimal impact. Each data center runs on a distinct and independent infrastructure, called an Availability Zone or AZ, designed to help ensure business continuity during an outage. If a disruption occurs, traffic is routed to other data centers outside the disrupted AZ.
The following sections describe the data center hosting and cloud storage locations used for each product in the Adobe Document Cloud solution.
Adobe Acrobat is hosted on AWS through continuously active data centers in multiple geographic locations, including North America, Europe, and Japan. These data centers are highly available, resilient, and can withstand system or hardware failures with minimal impact. Acrobat AI Services, including AI Assistant, as well as Acrobat PDF Services and APIs, also leverage these data centers.
User-generated content in Acrobat is stored in Adobe Enterprise Storage.
Analyzer in Acrobat and Knowledge Base in Acrobat are hosted and associated user-generated content is stored in the Acrobat Sign infrastructure in the United States and Germany. For more information, see the Acrobat Sign section below.
Acrobat AI Assistant supports Regional Data Center pinning for enterprise customers in the European Union (EU) and United States (US), helping ensuring that user data is processed and cached (temporarily for up to 12 hours) within their designated region. For EU Enterprise users, data will be cached using Adobe cloud storage in EU (Ireland) and LLM processing (currently Microsoft Azure OpenAI) will take place in the EU (currently in Sweden). US-based enterprise users will have their data handled within the US.
Reported Feedback data submitted by users is handled separately in line with Adobe Acrobat’s Content Usage and Handling Practices. As per our terms and conditions, Adobe uses a global network of sub-processors to support and provide the service, more details of which can be found here.
Acrobat Sign is hosted on Amazon Web Services (AWS) and Microsoft Azure servers in continuously active Availability Zone (AZ) data center configurations. All Acrobat Sign data centers are highly resilient, designed to deliver high availability and tolerate system or hardware failures with minimal impact. Each data center runs on its own physically distinct and independent infrastructure to help ensure business continuity in case of an outage.
The Adobe Admin Console is a web-based central location for managing Adobe entitlements across an organization. It is hosted in an AWS data center in Virginia.
Identity types enable an organization to maintain various levels of control over the users' accounts and data. Your choice of identity model has a considerable impact on how your organization stores and shares assets. While Federated ID and Enterprise ID types are created and managed by the organization, Adobe IDs are created and managed by the individual.
If you need to manage many Admin Consoles, or if you wish to separate departments into their own standalone consoles, you can use a Global Admin Console, which acts as an interface for accessing and managing these standalone consoles.
User licensing and identity data are stored in the United States (Virginia and Oregon) and accessed through edge servers in both regions. Adobe maintains additional edge servers in EMEA (Ireland and France) and APAC (Japan, Singapore, and Australia). Edge servers respond to regional requests and cache requested data for no more than 14 days from the latest request date.
You can control how Adobe websites use cookies and similar technologies by making choices below. But note that if you disable cookies and similar technologies entirely, Adobe websites may not function properly.
Cookies are small text files stored by your web browser when you use websites. There are also other technologies that can be used for similar purposes like HTML5 Local Storage and local shared objects, web beacons, and embedded scripts. These technologies help us do things like remembering you and your preferences when you return to our sites, measure how you use the website, conduct market research, and gather information about the ads you see and interact with.
You can make choices in the menu below about what cookies and other technologies you want us to use on Adobe sites when you visit them from this browser. You can always change those choices later by clicking on the Cookie Preferences link at the bottom of the page.
If enabled:
We can improve your experience by tailoring the site and the content to things we think might be of interest
We can better keep track of your preferences — like what language you prefer to use
We will better understand your likely interests so we can provide you more relevant Adobe ads and content on non-Adobe websites and in non-Adobe apps
It will help us improve the performance of our website and those of our partners who use the Adobe Experience Cloud
If disabled:
We won’t be able to remember you from session to session so the experience may not be tailored to your interests
You’ll still have access to the content of the site but certain features that depend on cookies may not function
You’ll still see ads, they just may not be as relevant to you
General information
You can control how Adobe websites use cookies and similar technologies by making choices below. But note that if you disable cookies and similar technologies entirely, Adobe websites may not function properly.
Cookies are small text files stored by your web browser when you use websites. There are also other technologies that can be used for similar purposes like HTML5 Local Storage, web beacons, and embedded scripts. These technologies help us do things like remembering you and your preferences when you return to our sites, measure how you use the website, conduct market research, and gather information about the ads you see and interact with.
You can make choices in the menu below about what cookies and other technologies you want us to use on Adobe sites when you visit them from this browser. You can always change those choices later by clicking on the Cookie Preferences link at the bottom of the page.
If enabled:
We can improve your experience by tailoring the site and the content to things we think might be of interest
We can better keep track of your preferences — like what language you prefer to use
We will better understand your likely interests so we can provide you more relevant Adobe ads and content on non-Adobe websites and in non-Adobe apps
It will help us improve the performance of our website and those of our partners who use the Adobe Experience Cloud
If disabled:
We won’t be able to remember you from session to session so the experience may not be tailored to your interests
We’ll still count your use of our site and services
You’ll still have access to the content of the site but certain features that depend on cookies may not function
You’ll still see ads, they just may not be as relevant to you
Operate the site and core servicesOperate site and measure engagement
Always active
These cookies are required, and they are used to enable the site and related services core functionality. Without them the site could not operate, so they cannot be disabled.
These cookies enable the site and related services’ core functionality and collect statistics about user engagement, such as counting active use to help us understand trends. These cookies cannot be disabled.
Measure performance
These cookies are used to analyze site usage to measure and improve performance. Without them Adobe cannot know what content is most valued and how often unique visitors return to the site, making it hard to improve information we offer to you.
These cookies are used to analyze site usage to measure and improve performance. Without them Adobe cannot know what content is most valued, making it hard to improve information we offer to you.
Extend functionality
These cookies are used to enhance the functionality of Adobe sites such as remembering your settings and preferences to deliver a personalized experience; for example, your username, your repeated visits, preferred language, your country, or any other saved preference.
Personalize advertising
These cookies are used to enable Adobe and our partners to serve ads more relevant to your interests. Without them you will still see ads, but they might not be as relevant to you.
